An Undocumented Error is logged when a barcode gathered during sampling (with FS-IMD scanners) or MPE scan could not be linked to any eDoc submitted within the last 45 days. The MID, STID, and Serial Number contained in the IMb are compared to the eDoc to determine if a piece is undocumented. If no match is found, the system continues to attempt to reassociate both sampling scans and MPE scans for 3 days after the scan was received. Undocumented pieces are reported on the Mailer Scorecard after this 3-day re-association has expired.
Here are the Top 7 Reasons that cause Undocumented Mailpieces:
Mailers often encounter these errors:
These errors can be difficult to understand, and can cause confusion and stress for mailers.
With the Intelligent Mail Toolkit, you will be able to handle challenges easily. You will be guided as to what steps to take action on, with help solving errors, and the information needed in order to rectify current and resolve future assessment issues. Sign up to get started today.
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